General Conditions

— All cancellations must come to Iceland Premium Tours in written form, via email, to the address [email protected]. Cancellation policies are :

a) for day tours – 24 hours prior, but may depend on the tour–see below for further details b) for private tours 5 days prior, but may depend on the tour.
— All tours are prepaid in full, with the exception of northern lights.
— All rates are quoted and presented in Icelandic Krona (ISK), the prices are per person and include VAT and all other taxes. We reserve the right to increase prices in the event of currency fluctuations, taxes or other cost increases out of our control. Tickets purchased prior to the increase will not be affected by the increase.
— Any changes may incur change fees. To amend a booking, please send us a request in writing at [email protected]. Guests are obligated to follow tour operator’s directions regarding safety and regulations in line with Icelandic law and regulations.
— No shows are fully charged.
— By participating on our trips, you grant Iceland Premium Tours or our partners to use any film or photographic record of your trip for promotional and/or commercial purposes.
— With your safety in mind, Iceland Premium Tours reserves the right to cancel a tour or change the itinerary due to weather conditions or any other factors beyond our control. Guests are obligated to follow our guides’ directions regarding safety and regulations in line with Icelandic law and regulations. Iceland Premium Tours does not assume any responsibility for accidents caused by the reckless behavior of customers, or failure to notify of any unusual or medical needs.

Travel Insurance: Remember to take out travel insurance before your journey. Residents of the EU/EEA countries should bring their European Health Insurance Card (E-111 form) in case of illness and need for medical care.

DAY TOURS OPERATED BY OUR PARTNERS

This includes the Glacier Lagoon Tour, Snaefellsnes Park, South Shore Adventure, Hot Golden Circle, and the Northern Lights tours.

Cancellations: 48 hours prior: 90% refund; less than 48 hours prior: nonrefundable.

BUGGY TOURS OPERATED BY OUR PARTNERS

Cancellation policy for individuals: Cancellations must be made 24 hours before departure. No shows are fully charged. Cancellation policy for groups: For groups, we charge: 50% if canceled within 2 weeks. 100% if canceled within 1 week. Less than 24 hours prior, tours are nonrefundable.
No age limit for adult passengers but a valid international driver’s license is needed to operate the Buggy Cars. Age limit is 6 years old for children. Younger children are not recommended on these tours.
Final passenger’s numbers must reach us no later than 2 days before the tour in an email from booking office of the tour seller. A group is considered 10 people or 5 cars.
No shows and cancellations on locations are fully charged.

SNORKEL TOURS OPERATED BY OUR PARTNERS

Cancellations: Up to 48 hours prior to the tour departure time, 90% will be refunded. Within 48 hours of the tour departure time, no refund is available.
Participation in tours offered are contingent on meeting certification and experience requirements. It is the responsibility of the client to produce sufficient proof of certification and experience when requested by DIVE.IS and it is understood that failure to produce proof may result in a cancellation of their tours without refund. All clients participating in snorkeling must affirm they have previous swimming experience. Clients without swimming or snorkeling experience are not advised to participate in snorkeling tours. For individuals, payment is due in full upon booking. We strongly recommends that all clients purchase their own travel and diving insurance to cover unforeseen circumstances arising from vacation activities. Subject to our Booking Conditions we are not responsible for any injuries or losses sustained whilst clients are on tours booked with us, whether conducted by us or a third party. The client assumes responsibility for their own property, proof of experience and actions while on tour.

BOAT TOURS OPERATED BY OUR PARTNERS

Cancellations: If you cancel your tour 24 hours before departure we will fully refund your ticket. Less than 24 hours prior, tours are nonrefundable.
If you wish to change your reservation we kindly ask that you give us advance notice, we are very flexible and will help with any alterations or changes you would like to make.
We offer refunds if the tour does not operate at all during your stay here in Iceland. No refunds are given if you join a tour where there are no sightings, however, as a compromise, we offer another free ticket to try again – if the tour operates again during your stay (if not you can use it next time in Iceland). You will, however, get a chance to join the boat tour next available day for free, and if that is not possible due to weather or your travel arrangements we offer you the chance when next in Iceland.
All our tours are weather dependent and may be subject to cancellations. Our captains will make their decisions based on many years of experience and always keeping in mind our passenger safety and comfort. In case of cancellations due to unfavorable weather conditions, you will receive a full refund (if you have already joined the tour and have a free ticket to try again the refund policy does not apply).
All our tours depart from Reykjavik’s Old Harbor (location) and the departure time is indicated on your voucher/confirmation. We ask that all our passengers arrive at least 20 minutes before departure for check-in and boarding (recommended time is 30 minutes to be safe). If your tour does not sight a whale, we offer you another ticket for free – same goes for the northern lights tours if you don’t see any lights you can join us again next day available for free!
This free ticket can be used during your stay here, and if the tour does not operate again you are welcome to use it again next time you are in Iceland! We have had 100% success on our Puffin Watching, however, if there ever comes a day where you won’t see a puffin, we will offer you another free tour!

VOLCANO TOURS OPERATED BY OUR PARTNERS

Cancellations: All cancellations must come to us in written form, via email. Confirming a booking involves costs. We will always keep a confirmation fee (10% of the booking fee), regardless of the time of cancellation.
– Otherwise, cancellation charges are as follows (days of notice are based on the date of the booked tour): If you cancel with more than 7 days notice: 90% is refunded
– If you cancel with 3–7 days notice: 50% is refunded
– If you cancel with less than 72 hours notice: No refund is made
We reserve the right to change or cancel bookings following operating requirements or circumstances beyond its control, such as unfavorable weather or outside conditions, equipment malfunction, natural hazards or any other similar events. If we cancel the tour due to any of these reasons, you will be entitled to either a full refund or change your booking to another date and/or departure without having to pay any change fee. If you wish to make any changes to your confirmed booking, a change fee of ISK 3.000 will apply. To amend a booking, please send us the request via email and refer to your original confirmation number. The new date/time of the tour will depend on availability. If there is no availability, standard cancellation fees will apply.
The safety of our clients is the number one priority on every tour. However, passengers are advised that the tour and its activities are undertaken entirely at their own risk. However, the tour into Thrihnukagigur Volcano, as in all outdoor activities and underground explorations, holds inherent risks, dangers, and hazards. All caves and underground vaults hold the risk of falling rocks. Thrihnukagigur is no exception to this. Extensive safety procedures are followed at all stages of the tour. Participants are advised to stay in marked zones and follow the directions from the guides at all times. The tour and all its activities are undertaken entirely at the participants’ own risk. We hold no responsibility towards them should an accident occur during the tour that can be traced to their actions, actions of other participants on the tour or factors outside of human control. All tours and/or routes can be changed or canceled at any moment during the tour to assure the safety of customers/employees. We disclaim responsibility for any loss, damage, accidents, sickness or changes in schedule caused by weather, strikes or any other irregularity outside the company´s control and for expenses due to any of these reasons. All such losses and expenses are the personal liability of the traveler. We advise all our customers to have valid travel insurance. This insurance should be obtainable in your country of residence and usually covers cancellation fees and, to some extent, accidents that might occur.

SUPER JEEP TOURS OPERATED BY OUR PARTNERS

Cancellation: Less then 48 hours before your trip no refunds are made. All guests/clients are advised that all outdoor activities and tours are undertaken entirely at their own risk and they must behave in a fit and proper manner at all times in accordance with our guides and guidelines and must take proper responsibility for their own safety. All adventure tours and activities carry an inherent risk and we do not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions. With the purchase of your trip you agree to these conditions, understand its implications and accept responsibility for your participation in your tour. Depending on your chosen trip you may be requested by our guides to sign an additional liability release on location prior to certain excursions.
Participating in outdoor activities involves a degree of personal risk and we cannot absolutely guarantee your safety. The tour takes place in a wilderness environment, and therefore subject to changing environmental conditions that may, without warning, increase the level of risk in the activities. Participation in wilderness activities may render certain rescue opportunities ineffective or unavailable. You must be physically fit to participate in the activities, and do inform your guide, prior to departure, of any medical conditions and/or previous injuries that may be triggered or aggravated by such activities.
By participating on this tour, you understand and acknowledge the risks you are undertaking by choosing to participate in activities and assume all responsibility for exposing yourself to these risks/dangers.

HELICOPTER TOURS OPERATED BY OUR PARTNERS

Cancellations: All cancellations must be made by e-mail. We are obliged to charge cancellation fees to passenger(s) as follows:
Less than 2 weeks and more than 72 hours – 10%
Less than 72 hours and more than 24 hours – 50%
Less than 24 hours – 100%

HORSEBACK TOURS OPERATED BY OUR PARTNERS
Cancellations: 48 hours prior: full refund; less than 48 hours prior: nonrefundable.
Should you miss your tour for any reason we offer the option of joining the next available tour but a missed appointment is not refundable.
Safety Rules: Please note that riding is at your own risk. Children under 6 years old generally cannot join the tours unless they have experience and are approved by the staff. Please inform our staff before the ride if you have any physical condition which might affect your riding abilities. If we divide a group, parents are welcome to leave their children in the care of the guides if they are comfortable doing so, but informing both guide and child is advisable.
Riding Experience: We have a vast selection of horses suited for every level of experience and our tours are suited for all levels. To choose the right horse for you, we will need as much accurate information about your experience as possible. A typical beginner’s horse, for example, is slow and docile while horses for advanced riders can be mighty and hard to hold if you´re not familiar with the controls.
Used riding gear: Any used riding gear must be disinfected. Used Gloves and tack are not allowed. You can find all the information about how and what to use at www.mast.is
Clothes: We supply boots, helmets and rain gear or overall snowsuits. Dress according to weather. Gloves and right socks are essential in the winter time.
Liability: We reserve the right to alter routes, itineraries or timetables without prior notice, should the necessity arise. Tour distance and time, for example, can change due to poor weather conditions. No liability is accepted for loss or expenses due to delays or changes of arrival or departures of flights or other services, injury, sickness, accident, strikes, damage, negligence, weather, volcanic eruptions or other causes outside our control. All such losses and expenses are the personal liability of the traveler.
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